Contact AIXR about your account

How to speak to our support team about your account

Madison Gilvargas avatar
Written by Madison Gilvargas
Updated over a week ago

It's easier than ever to contact us about your AIXR Account.

Access support from your logged in account.

To contact AIXR support specifically about your account, follow these steps:

  1. Log in to your AIXR account on app.aixr.org using your email address and password.

  2. Click the help icon on the top right hand corner of the platform

  3. Click "Contact Support."

  4. Enter a detailed message explaining your issue or question.

  5. Click "Submit" to send your message to AIXR support.

Get instant answers. We have a large range of support articles based on community questions directly on our knowledge base. Visit the help center: https://help.aixr.org/

After submitting your message, you will receive a confirmation from AIXR support, if your request is extensive and needs escalated support you will be emailed with a ticket number.

An AIXR support representative will follow up with you as soon as possible to help resolve your issue or answer your question.

You can also contact AIXR support by emailing [email protected], however it is significantly faster to use our support tools from your logged in account.

Common Questions When Contacting AIXR About Your Account

Here are some common questions that users may have when contacting AIXR support about their account:

  • How long will it take to receive a response? AIXR support typically responds within 24-48 hours, but response times may vary depending on the volume of requests.

  • What information should I include in my message? When contacting AIXR support, be sure to provide as much detail as possible about your issue or question. Include any relevant screenshots, error messages, or steps you've already taken to troubleshoot the issue.

  • How do I check the status of my support request? If a ticket was opened for your enquiry, you can check the status of your support request by emailing [email protected] and including your ticket number in the subject line.


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