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Change your AIXR user's email address
Change your AIXR user's email address

To change your email address on AIXR, follow these steps

Matina Arkoumani avatar
Written by Matina Arkoumani
Updated over a week ago

Your email address is one of the most important pieces of information associated with your AIXR account. It's used to log in, receive notifications, and keep your account secure. If you need to change your email address for any reason, such as switching to a new email provider, you can do so easily on the AIXR platform.

How to Change Your Email Address on AIXR

  1. Log in to your AIXR account on app.aixr.org using your current email address and password.

  2. Click on your profile picture or initials in the top right corner of the page.

  3. Select "Edit Profile" on the top of your profile page

  4. In the "Account Information" section write your new email address.

  5. Click "Save Changes" to update your email address.

You must re-verify your email for the change to take effect. Once you have updated your email address, you will receive an email confirmation to your new email address. You will need to verify your new email address by clicking the verification link from the email.

Common Problems When Changing Email Addresses on AIXR

Here are some common problems that users may face when changing their email address on AIXR:

  • The new email address is already associated with another AIXR account: If this happens, you will need to choose a different email address that is not already associated with an AIXR account.

  • The confirmation email doesn't arrive: If you do not receive a confirmation email to your new email address, check your spam or junk mail folder. If you still cannot find the confirmation email, try adding "[email protected]" to your email contacts or whitelist to ensure that future emails from AIXR are not blocked.

  • Issues with accessing the platform after changing email addresses: If you experience any issues accessing the AIXR platform after changing your email address, try clearing your browser's cache and cookies. If the issue persists, contact AIXR support for assistance.
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